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Advice to consumers to make purchases during the time of the winter sales (05/01/2010)

The Department of Consumer Affairs through the Office of Municipal Consumer Information, OMIC, Totana has offered a series of recommendations to consumers and users to perform traditional purchases at the time of sales, in the case of the Region Murcia days elapse between January 2 and March 1, inclusive, according to sources in this department, although the facilities will be responsible for determining the length of the sales period, which may be a week to at least two months.

From the Department of Consumer Affairs reminds you that will ensure that consumers and merchants will benefit from these discounts winter with the highest standards.

Among them is that retailers specify the start and end of the sales, the items for sale have been included in the stock prior to the establishment and normal-priced items and discounted prices are sufficiently separated.

Also, remember that both consumers and traders have the same rights and obligations in the sales period than during the rest of the year and has offered a series of recommendations for this marketing season, among which are that much reduced price as above should appear on the label, or the percentage of rebate, or even a single price for each item type.

In case of second or successive reductions shall be stamped items with the original price, the price of the first price reduction and subsequent sales.

The consumer must keep the ticket or bill of sale as security for a possible return or complaint and if an establishment accepts returns throughout the season will also do so in sales time, otherwise, should warn explicitly.

If settlement occurs Apparel As with returns.

According to these recommendations, the institutions that support credit card payments for the rest of the year are required to do so in sales time at no charge on the price.

The vendor is required to inform consumers through its general advertising exposure visible from outside the establishment.

It also warns that the labeling should be correct and legible in Castilian.

In the case of clothing, the label should include washing and ironing instructions and report preparation materials and information from the manufacturer.

It generally prohibits the existence of unfair terms and in particular the decoupling based on typographical errors and printing.

The items for sale in rebates should have been included before, and for a minimum period of one month in the usual run of sales, in perfect condition unless defective or manufactured specifically for these sales.

We also must reject articles that do not meet the necessary health and safety conditions.

In addition, remember that if the consumer believes that a trade has not respected their rights as consumers demand the complaint form and try to resolve the problem amicably.

Source: Ayuntamiento de Totana

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