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Provide recommendations on the rights of passengers, cancellations and denied boarding on flights vacation (14/07/2016)

The User Advisory Service of the Municipal Services Department of Economic Development offers a number of recommendations on the rights of passengers for delays, cancellations and denied boarding (overbooking).

The arrival of summer fires air traffic in a sector with clear limitations and effects against other such as road transport.

Saturation lines and airport infrastructure, sadly, again becomes protagonist in these summer dates as indicated.

The demand of companies and "low cost" flights (low cost) generates a flurry of activity to get the best price, a fact that for companies occur usually go just in media and staff leaving a scene of delicate balance so that there is no frights.

These days past the protagonist of chaos for many passengers, mainly at the airport of El Prat de Barcelona, ​​has been the company "Vueling".

To minimize the damage suffered is absolutely necessary to know the rights of passengers, with the main reference standard number 261 Regulation of the European Parliament laying down rules on compensation and assistance to passengers in case of denied boarding, cancellation or long delay of flights.

Denied boarding is not uncommon to occur because companies can sell more tickets than seats has the plane, the absence -for statistically some of the passengers at the time of shipment somehow justifies such a possibility, however, the passenger is entitled to compensation and assistance will be provided.

In flight cancellations, airlines will not compensate passengers when extraordinary circumstances (storms, snow, etc.) or have advised well in advance of the passengers are given.

Yes they will have to provide assistance for food, drink and alternative accommodation, for example, when the output of the new flight is at least the day after the canceled flight.

Compensation or assistance for delayed flights are fixed depending on the time delay two, three or four hours - and the distance of the flight sections reference to 1500, between 1,500 and 3,500 kilometers or more from that distance, influencing also if it is intra-Community flights.

It may be claimed from assistance to financial compensation.

Where processing said compensation must reference the following quantities and kilometers: a) EUR 250 for flights up to 1,500 kilometers b) 400 intra eurosen of more than 1,500 and the other 1,500 to 1,500 kilometers c) 600 euros for flights not included in a and b.

The claim is convenient to present as soon as possible, if it can be at the airport to the airline itself.

If you do not provide the relevant form can be downloaded other valid at the following link:

http://www.seguridadaerea.gob.es/media/4411670/aesa_formulario_reclamacion_cia3.pdf

In case of no reply or it is not satisfactory, you can redirected the complaint to the Spanish Aviation Safety Agency through the form to download at the following address:

http://www.seguridadaerea.gob.es/media/4411666/formulario_para_reclamar_ante_aesa3.pdf

It is also possible to address consumer services of municipalities or autonomous regions.

Source: Ayuntamiento de Totana

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UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
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