Portal de Totana

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They agree to reopen the Municipal Consumer Information Office, with its own space and specific hours of attention (09/08/2020)

The Totana City Council Plenary has agreed to reopen the Municipal Consumer Information Office, with its own space and specific hours of service, as well as register it in the Regional Network of Consumer Offices, obtaining the benefits that this affiliation provides.The plenary agreement, promoted at the initiative of the Municipal Socialist Group, included providing this office with a qualified municipal worker with full-time dedication to this service, including an explicit and specific definition of the job position and functions to be performed in his contract.It is also advocated to provide this service with its own website or a space within the same corporate page of the Totana City Council, so that users can easily and directly access information, make their claims or queries, as well as well as a direct telephone service and an extension to the telephone service of the Totana City Council.The Municipal Consumer Information offices were created under article 51 of the Spanish Constitution, which establishes that the public authorities will guarantee the defense of consumers and users, promoting, among other issues, information, training and promotion of representative organizations and organizations.

that will be heard in all matters that may affect them.For reasons of better knowledge of the local situation, these offices became dependent on the Town Halls of each municipality, offering a close service in defense of the rights of the entire population.In the specific case of Totana, it originally depended on the Lower Guadalentín Mancomunidad e Servicios, offering a traveling service together with the towns of Alhama, Librilla and Mazarrón.Later, when the Mancomunidad was dissolved, it was when Totana City Council opened a Consumer Information Office for exclusive use in the municipality.This office, which had a specific space and schedule, as well as a municipal worker dedicated exclusively to serving it, not only became a fundamental tool for resolving conflicts between local consumers and suppliers, but also be a benchmark at the regional level in its consumer information and education campaigns.However, as a result of the 2008/2016 economic crisis, this office was moved to the Consistorial building in 2012 and a little later it was removed from the Registry of the Regional Network of Consumer Offices, leaving the municipal worker a few hours at the week to attend claims.

Source: Ayuntamiento de Totana

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