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Remember the need for businesses to have complaint forms for users and consumers (25/02/2016)

The User Advisory Service of the Municipal Services Department of Economic Development recalls the need for shops Totana complaint forms available to users and consumers.

Every day thousands of commercial relationships in which there will inevitably be differences of opinion or interpretation, between traders and consumers, observation or not of good business practices occur.

Before any lack of conformity the first reactions are not always loaded with the necessary objectivity that must govern any act of sale or provision of services.

The complaint forms are an institutional instrument whose existence benefits both consumers and users and market players, since they involve channel in a civilized manner the existence of a conflict between them, the competent administrative body must then respond in the manner that set rules.

Therefore, use amicably is central to its proper functioning.

Required to have complaint forms available to consumers and users, rests with employers to develop in the region of Murcia a business, professional, business or trade activity carried out within commercial or outside the establishment, including the arrangements for distance selling, auto, by public auction or through electronic commerce, and which are addressed to consumers or users.

To transform a seemingly insoluble situation to another looking for the best possible solution complaint forms and instruments in which a neutral third party intervening, public administration through its consumer organizations may be used to increase the expectations of a particular conflict solution .

Excluded collegiate liberal professionals and their own school has a procedure for dealing with complaints;

schools that teach regulated or occupational;

public services provided by the administration itself;

public passenger transport by road to a document analog control and health services with specific regulations.

The obligations of employers are displayed in a conspicuous place a poster showing: "Complaint forms are available to the consumers and users";

delivered at the time they are requested them the mention leaves and take them home when services are rendered.

To avoid possible sanctions, after inspection visit by the competent authority of the Autonomous Community of the Region of Murcia, also so that no record is extended by the Service by the Civil Guard, which could also end up in punishment, is recommended meet the above requirements.

Both the complaint forms as the poster for their existence can be downloaded via the Internet, on the website of the Directorate General for Trade and Consumer Protection .

They can also be obtained copies of both documents on the Service User of municipal services in the city of Totana.

Source: Ayuntamiento de Totana

Notice
UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
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