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They offer a series of recommendations to address contracts with energy traders (15/02/2016)

The Advisory Service User Municipal Services offers a number of recommendations and advice on home contracts with energy traders in order to persuade users in terms of saving power.

Periodically, Totana users are being visited by people who offer a substantial improvement to save on the cost of electricity in homes.

In addition, the liberalization undertaken in the electricity sector makes it even more complex for users not skilled in the art.

Consequently, and in order that more evidence is taken at the time of contracting the electricity to the house, it is useful to distinguish between energy distribution companies (responsible for the quality of supply, cuts or meter reading) the reference in the Region of Murcia is Iberdrola Distribution- and marketing companies (employees or subcontractors are visiting the homes attracting customers).

These companies are selling electricity can be self-produced or acquired in the electricity market, and are also going to issue an invoice (there are dozens of them being able to see the full list on the website of the National Commission Markets and Competition).

Most users households have contracted power of less than 10 kilowatts so eligible rate Voluntary Price for the Small Consumer (VBAC), set by the government of the nation, and this price often lower than it is offering at home.

Offers can be confusing and lead to undesirable contract as maintenance services.

In this situation, since the Advisory Service User Municipal Services recommended not assist people who can not be properly identified;

collect all (kw price, discounts, additional services, billing periods, etc.) necessary information and any doubt not to sign the contract at the time and more information later.

Caution is also recommended to show ID, bank accounts and other private data;

even after signing the contract, you have 14 calendar days (have also Sundays and holidays) to withdraw or cancel the contract without giving any reason;

and printed for withdrawal must be submitted simultaneously to other documentation, for the person who provides the service.

Source: Ayuntamiento de Totana

Notice
UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
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